We collect the contact form fields you fill in (name, email, optional phone / company / address, plus your site description). We use them to reply to your inquiry and to figure out a quote. We don't sell them. We don't share them with anyone except the services we need to run the website and email (Cloudflare for hosting, Resend for email). You can ask us at any time what we have on you, ask us to correct it, or ask us to delete it.
Who we are
This site is operated by Insight Unified Solutions, a sole proprietorship based in Canton, Ohio. References to "we," "us," and "our" mean Insight Unified Solutions. References to "you" or "your" mean any visitor to this website.
You can reach us at contact@insightunifiedsolutions.com or (330) 451-6227.
What we collect
We collect only what's needed to respond to your inquiry and to keep this website running safely. Specifically:
We do not use Google Analytics, Facebook pixels, advertising trackers, heat-mapping tools, or any other third-party behavioral analytics. The only cookies set on this site come from Cloudflare Turnstile and are limited to anti-bot verification.
Why we collect it
We collect the data above for these purposes:
- To reply to your inquiry and prepare a quote for the work you've described.
- To follow up after an on-site survey or written quote, when relevant.
- To prevent fraud and abuse of the contact form (bot submissions, spam, automated attacks).
- To meet our legal obligations, such as responding to lawful information requests or keeping records as required by tax / business law.
We do not use your data for marketing emails, "drip campaigns," remarketing, or any form of automated profiling.
Who we share it with
We share your data only with the service providers we need to operate the website and reply to you. These are:
- Cloudflare, Inc. — provides hosting, DNS, security (Turnstile anti-bot), and edge logs for this website. Their privacy policy: cloudflare.com/privacypolicy.
- Resend, Inc. — delivers the email containing your contact form submission to our inbox. Their privacy policy: resend.com/legal/privacy-policy.
- Microsoft Corporation — hosts the email inbox that receives your form submission. Subject to Microsoft's standard service terms.
We do not sell your data, rent it, trade it, or share it with advertisers, data brokers, or marketing partners — full stop.
If law enforcement or another government body requires us to disclose data under a valid legal process (subpoena, warrant, court order), we will comply with that obligation and, where lawful, notify you.
How long we keep it
- Contact form submissions are retained as email correspondence in our inbox. We keep them for as long as is reasonably necessary to respond, complete the work, and maintain a record of the engagement — typically up to two years after the last contact, unless you ask us to delete sooner or a longer retention is required by law.
- Cloudflare edge logs (IP, user-agent, request path) are retained per Cloudflare's standard logging policy — typically around 30 days.
- Turnstile session tokens are short-lived and expire automatically; they are not retained beyond the bot-check transaction.
Cookies & tracking
This website uses one category of cookies only: strictly necessary cookies set by Cloudflare Turnstile when you interact with the contact form. These are used to verify that form submissions come from a real person, not a bot. They are not used for tracking, advertising, or analytics.
We do not deploy: Google Analytics, Meta / Facebook Pixel, LinkedIn Insight Tag, Google Ads tracking, Hotjar, or any other behavioral, performance, or advertising tracker.
Your rights
You have the right to:
- Access — request a copy of the data we hold about you.
- Correction — ask us to fix anything that's inaccurate.
- Deletion — ask us to delete your data, subject to any legal obligation that requires us to retain it.
- Restriction — ask us to pause processing your data while a question is sorted out.
- Objection — object to any processing you believe is not appropriate.
- Portability — receive a copy of your data in a portable format.
To exercise any of these rights, email contact@insightunifiedsolutions.com with the subject line "Privacy request." We respond within 30 days. We won't charge you for these requests and we won't treat you any differently for making one.
California residents (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA:
- The right to know what personal information we have collected about you.
- The right to delete the personal information we hold (with some legal exceptions).
- The right to correct inaccurate personal information.
- The right to opt out of "sale" or "sharing" of personal information — note: we do not sell or share personal information for cross-context behavioral advertising, so this right is exercised by default.
- The right to non-discrimination for exercising any of these rights.
To exercise these rights, contact us using the email address in § 07.
EU / UK residents (GDPR)
If you are located in the European Union or the United Kingdom, the General Data Protection Regulation (GDPR) and UK GDPR apply. Our legal basis for processing your data is:
- Legitimate interest — to respond to inquiries you sent us through the contact form, and to operate this website securely.
- Consent — for the Turnstile anti-bot cookie, which you accept by interacting with the contact form.
- Legal obligation — where we are required by law to keep certain records.
The rights in § 07 above are your GDPR rights. You also have the right to lodge a complaint with your local data protection authority if you believe we are mishandling your data.
Data we collect is processed in the United States. Cloudflare and Resend are US-based providers that participate in standard cross-border transfer mechanisms (Standard Contractual Clauses where required).
Children's privacy
This website and our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us and we will delete it.
Security
We take reasonable technical and organizational measures to protect the data you send us. Specifically: this site is served only over HTTPS, sensitive form-handling secrets are stored in Cloudflare's secret store (never in code or logs), the contact form is protected by Turnstile anti-bot verification, and we do not collect passwords, payment cards, or any credentials on this site.
No system is perfectly secure. If we ever experience a data breach that affects you, we will notify you as required by applicable Ohio and federal law.
Changes to this policy
We may update this policy as our practices change, as we add or remove service providers, or as the law evolves. When we do, we'll change the "Last updated" date at the top of this page. For material changes, we will make a reasonable effort to notify customers we are actively engaged with.
Contact us
Questions about this policy, requests to exercise your rights, or anything else privacy-related — reach us at:
- Email: contact@insightunifiedsolutions.com
- Phone: (330) 451-6227
- Mail: Insight Unified Solutions, Canton, Ohio
We answer within one business day.