05 / SUPPORT

Managed IT and network support, month to month.

Most managed IT contracts in this region are three-year agreements answered by an outsourced help desk reading a script. Ours are month-to-month, answered in Northeast Ohio, by the same two people who installed the equipment. Four tiers, from basic monitoring to running the network like it's our own.

Managed IT services · IT support for small business · network monitoring · MSP · Canton · Akron · Northeast Ohio

Book a site survey → See our work

NEXT STEP

Already have a network — ours or someone else's? Takeovers are normal. We audit what's there, document it, and tell you what needs attention before quoting a tier.

Quote this service →

↳ WHAT YOU GET

01

Real humans in NE Ohio

No outsourced help desk and no script-readers. The person answering has been inside your rack.

02

Monitoring & firmware

Cloud monitoring on your devices, with firmware updates tested before they reach your production gear rather than after.

03

Documentation kept current

Diagrams, change log and credentials maintained and shared on request. If you leave us, you leave with your documentation.

04

Month-to-month

No multi-year lock-in. Move up a tier when you grow, move down when you don't need it. Out-of-scope work is quoted before we do it.

↳ TIERS AT A GLANCE

ESSENTIALSingle-site small business — monitoring, email ticketing, next-day business-hours response

WATCHMulti-site retail and property management — adds reporting and scheduled on-site visits

MANAGEMulti-tenant and multi-building operations — proactive, named contact, quarterly on-site

RUNDowntime-critical sites — dedicated contact, expedited hardware replacement, vendor escalation

↳ IDEAL FOR

Coffee shops & salons
Multi-site retail
Property management
Hotels
Multi-building operations

Server chassis drive bays in an Insight Unified Solutions managed infrastructure build

MANAGED SUPPORT · ON SITE

COMMON QUESTIONS

Answers before you pick up the phone.

Do you take over a network someone else installed?

Yes, and it's common. We audit what's in place, document it properly, and tell you what needs attention before you commit to a tier. You get the audit either way.

Are we locked into a long contract?

No. Every tier is month-to-month with no multi-year lock-in. Trials and promotional periods never silently convert to paid — conversion is opt-in, always.

What are your support hours?

Monday through Friday, 8a–6p ET. Response targets vary by tier, from next business day on ESSENTIAL to one hour on RUN, within those business hours. We'd rather state that plainly than advertise 24/7 coverage we don't staff.

How far do you travel for on-site visits?

Canton, Akron, Barberton, Alliance, Tallmadge, Kent and Massillon are our standard service area. Beyond that, a drive surcharge may apply — ask and we'll tell you straight.

What does a support tier actually include?

Device counts, config changes per month, on-site visit frequency and response targets, laid out tier by tier on the services page. Full comparison is on the managed support section.

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